Return Policy

Thank you for shopping at PetNoa.store. We want every customer to be happy with their purchase. Please read our return and refund policy below.

  1. Returns

  • We accept returns within 30 days of delivery.

  • Items must be unused, in original condition, and in original packaging.

  • To start a return, contact us at [your email] with your order number and photos (if applicable).

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  1. Damaged, Defective, or Wrong Item

  • If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery with photos.

  • We will replace the item or issue a refund at no extra cost to you.

  1. Refunds

  • Once your return is received and inspected, we will notify you of approval or denial.

  • Approved refunds will be processed back to your original payment method.

  • Refunds may take 3–7 business days to appear depending on your bank or payment provider.

  1. Non-Returnable Items
    For hygiene and safety, some items may not be returned:

  • Used or opened items

  • Items without original packaging

  • Gift cards or sale/clearance items (if stated as final sale)

  1. Cancellations & Changes

  • Orders can only be canceled or changed within 12 hours of purchase.
    After this time, the order may already be processed.

  1. Lost or Missing Packages

  • If tracking shows “delivered” but you didn't receive your package, please check with neighbors and your local carrier first.

  • If still unresolved, contact us and we will assist you in filing a claim or arranging a solution.

Contact Us
For return or refund requests, contact us at:
Email: [petnoa123@gmail.com]
Website: PetNoa.store